Hotels in Puerto Cancun

"This place was beautiful with clean room, awesome staff throughout my favorite Person? was Jesus at the inside bar when I had an accident he showed true compassion and kind throughout our trip asking me how I was. The room was spotless. We had a couple little issues with the toilet that did not flush very well and they fixed it promptly. Food was excellent to fair depending on where we ate. Pool beautiful. My favorite was the ocean waves and temperature. Enjoyed using my float!"

"Room was spotless, and the staff was great."

"I would definitely stay again."

"Eu sou simplesmente apaixonada por esse hotel . Fiquei hospedada pela terceira vez e virei mais vezes com certeza . Clima de festa o dia todo , funcionários educados e gentis , hotel limpo e com tudo funcionando perfeitamente. A organização do hotel é extraordinária. São 7 restaurantes incluídos sem custo algum . Eu amo demais e super recomendo para casais e amigos . "

"Staff and service were impeccable! Grounds and building beautiful and comfortable! One critique - the rooms and halls smelled mildewed. "

"Scenic amazing!"

"If anyone is thinking about staying at this property, the answer is YES — this is truly one of the best resorts in the Cancún Costa Mujeres area. Everything was a 10/10. The staff is outstanding. From check-in onward, everyone treated us with courtesy and warmth. Luis from the management team is amazing! always checking in to make sure everything was going well through our whole stay , Julio from guest services was extremely helpful , and Tomas Jonathan and Carla in the restaurants provided amazing service. The rooms were always impeccable, and the beach in this area is absolutely beautiful. Thank you to the entire team for such a wonderful stay — we would absolutely return and highly recommend this resort."

"pros: - food was truly great. the breakfast was excellent, the almost-always available freshly made tacos were incredible. pool side grill was great. gelato was really phenomenal. churo/ benuela stand was fun! asian restaurant and mexican places were very good. the steakhouse was our least favourite. -service was great- carlos G (our breakfast waiter) had memorized our particulars by day 2 (who needed coffee, extras etc) and the staff would come round the pool often to bring you what you needed. -rooms very comfortable -pools were really good. clean, lots of space, inflatable for the kids. -beaches were stand out- so much fun for the kids, clean, white sand, and lots of shallow space for snorkelling and wave jumping cons: i didn't love the kids club- you had to check your kid in for like each activity and it was really tailored to very very little kids. not much (at the kids club) for our 7-9 year olds (but it was ok as the rest of the resort was awesome) also, there is no waterpark or lazy river, except some slides that were only accessible through the kids club. overall, this resort was great! "

"Excellent!"